Privacy policy

Last updated: October 2026

1. Who is responsible

Tuaem GmbH (Café Arwa)
Sempacherstrasse 34
6003 Luzern
Switzerland

2. What this website does — and does not do

This website uses no cookies, no analytics and no advertising trackers, and stores nothing on your device. Our fonts and scripts are served from our own server, and no third-party scripts, maps or social feeds are embedded.

3. Data we process

Visiting the website. Our hosting provider, Netlify, Inc., processes technical data (IP address, date and time, pages requested, browser type) in server logs so the site can be delivered and protected against abuse.
Opening signup. Your email address and the language of the page you used.
Table request (brunch). Your name, phone number, the date, time and number of guests you choose, an optional note and the page language. A request is not a confirmed booking; we confirm by phone or WhatsApp.
Catering inquiry. Your name, email address, type and date of the event, number of guests, your message and the page language.
Wholesale inquiry. Your business name, your name, email address, optional phone number, type of business, what you are asking for, your message, optional expected volumes and the page language.
Contacting us by email. The information you send us and your email address. We use it only to answer you.
Contacting us by WhatsApp or phone. The information you send us. WhatsApp is operated by Meta; its own privacy policy applies to those messages.

All four forms are processed through Netlify Forms, so the entries are stored on Netlify’s infrastructure and forwarded to us by email. Netlify may check entries for spam. Entering your details in a form is voluntary; we only use what you type in.

4. Why we use your data

We use your data to answer your requests and inquiries, to tell you when we open (only if you signed up), and to run and secure this website. Our legal bases are your consent (opening signup), the preparation of a contract (table requests and catering and wholesale inquiries) and our legitimate interest in a secure website (server logs).

5. How long we keep it

We keep signup emails until we have told you about the opening or until you ask us to delete them. Table requests and inquiries are kept as long as needed to answer them and for ordinary business records. Server logs are kept by Netlify according to its own retention periods.

6. Who receives your data

Our hosting and form provider is Netlify, Inc., which also delivers the photos on this site. Data may be processed on servers outside Switzerland, including in the USA. Where this happens in countries without an adequate level of data protection, it relies on safeguards such as standard contractual clauses. We do not sell your data.

7. External links

The site links to WhatsApp, Instagram and Google Maps. Those services only receive data from you once you click the link, and their own privacy policies apply.

8. Your rights

You may ask us for access to your data, for correction or deletion, object to processing, withdraw a consent you gave, and ask for your data in a portable format. Contact us by post at the address above, by phone or by email at eliah@arwacafe.ch. You can also complain to the Swiss Federal Data Protection and Information Commissioner (FDPIC), edoeb.admin.ch, or, if you live in the EU, to your local data protection authority.

9. Changes

We may update this policy, for example when we add new features to the site. The date at the top shows the latest version.